General Purpose:

Details and coordinates all catering related needs of groups and special events. 

Essential Duties:

• Contacts customers face-to-face, by telephone and/or email, to confirm, coordinate, and update details for scheduled catering activities.
• Details each group’s catering needs which may include but is not limited to: menu planning, meal time, and room set up.
• Conducts facility tours and sight visits for groups assigned.
• Tracks all guarantees and deadlines based on contract.
• Coordinates with Conventions and Catering department as well as Food and Beverage department to ensure specified arrangements are carried out as planned.
• Attends trade shows, wedding shows, etc. as assigned.
• Completes projects as directed in relation to the area of responsibility.
• Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.
• Assists in the coordination of department members that may include, but is not limited to: Banquet Captain, Servers, Hosts, Set Up Staff.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
• Assists manager in communicating any changes or new policies and procedures to the department.
• Regular and reliable attendance.
• Performs other duties as required.
• Ensures accurate and timely invoicing for all services rendered, to include recording events on the POS system.

Education/Experience:

Associate’s degree (AA) and one to two years related experience and/or training; or equivalent combination of education and experience. 

Physical Demands:

Frequently stands, walks, sits, talks and hears; regularly uses hands; regularly reaches with hands and arms; occasionally climbs, balances stoops, kneels, crouches, tastes or smells. Frequently lifts up to 20 pounds and occasionally lifts up to 50 pounds.

Environment/Noise:

Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

Driver’s License may be required.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of software applications such as Microsoft Word, Excel and POS system.
• Knowledge of Delphi helpful.
• Prior supervisory and management experience.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.